Rug cleaning by fibre type, not by the same wand as everything else

Rug types we handle

Wool — neutral pH, controlled moisture, no aggressive brushing. Viscose and art silk — low-moisture only, because viscose is essentially wood pulp and turns yellow-brown when wet. Real silk — hand-cleaned, dry-side methods. Persian, Turkish and Afghan hand-knotted — dye-bleed tested corner by corner before anything is applied. Polypropylene and machine-made — full extraction, the most forgiving of the lot.

The process

Rugs are dusted first to shake out the grit trapped at the base of the pile — this alone removes more soil than most people expect. Then a colourfast test on every distinct dye, a fibre-matched pre-treatment, gentle agitation with the nap, rinse or extraction depending on the material, and controlled flat drying with airflow so the backing dries at the same rate as the pile.

Fringes are cleaned by hand. They're the first thing that greys and the first thing visitors notice.

Collection and return

Small rugs we clean on site. Anything large, delicate or badly contaminated we collect, treat properly at our specialist cleaning facility and return within three to five working days. Collection and return is free inside our normal service area.

Pet accidents on rugs

Urine on a rug is worse than urine on a carpet — it soaks straight through to whatever the rug is sitting on, and the salts left behind draw moisture back for years. We flush the affected area rather than surface-treat it, and we're upfront when a rug has been contaminated beyond rescuing.